Ruby relax tank

At Thrive Hive, we are committed to delivering your orders in a timely and efficient manner. Please review our detailed shipping policy below to understand our processes, timelines, and guidelines.

1. Shipping Timeframe:

• Once processed, orders are shipped and typically delivered within 3 to 4 working days, depending on your location.
• Working days exclude weekends and public holidays.

2. Shipping Methods and Carriers:

• We partner with reliable courier services to ensure your order reaches you promptly and securely.
• Tracking information will be provided via email once your order has been shipped.

3. Shipping Charges:

• Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

4. Order Tracking:

• After your order is dispatched, you will receive a confirmation email

5. Delivery Delays:

• While we strive to meet our delivery times, unforeseen circumstances such as extreme weather, holidays, or courier delays may affect your delivery.
• In case of a delay, our customer support team will keep you informed.

6. Incorrect Shipping Information:

• Please ensure all shipping details are accurate at checkout.
• Thrive Hive is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

7. Damaged or Lost Packages:

• If your package arrives damaged or is lost in transit, please contact our support team immediately.

We appreciate your trust in Thrive Hive and look forward to serving you!

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